Terms & Conditions

YOUR ACCOUNT

When You are checking out from the Shopping Cart we recommend that You register an account with us.
You can then sign in to speed up your checkout process and easily keep track of Your orders. 
We also have your correct information and your correct address for shipping. 
You can update Your information and change Your password when logged in.

 

When You create your account and are logged in to the site you will also be shown the correct prices with or without VAT.
The standard view when not logged in is including 20% tax, this will change on checkout if You are eligble to shop tax free.

 

You can of course also checkout as a guest and choose to not create an account.

 

 

PAYMENT

You pay for your order with us using Credit Card via DIBS - Visa, Mastercard
or by using your PayPal Account. 

 

We Strongly advise customers outside the EU to use Paypal as payment method
for quicker service and more reliable payments due to 3D secure issues with card payments.

 

For orders from the USA we only accept PayPal Payments.

 

All information is encrypted using SSL encryption, which prevents unauthorized access to card details.
and we use 3D-secure for safe transactions.
When payment is confirmed by your bank or by PayPal, goods will be shipped within 5-7 working days. Usually 1-3.


We make the reservation that goods can be out of stock  and will in that case contact You as soon as we can for refund of money or goods in substitution. 
Paul & friends is not responsible for any exchange rates or fees banks may have when handling your transaction.

 

 

 

TAX FREE

Customers outside of the European Union, are eligble to shop tax free and will not be charged for any tax. (Normally 20% in Sweden). This is to assist customers to any pending import duties that might accompany the shipment.

Note that we have no control over these charges, and unfortunately cannot help you with any questions about what these cost could be, as customs policies and import duties vary from country to country.

If Shipments/purchases are returned to us due to customs charges being higher than expected, we reserve the right to refund the transaction minus all costs incurred.

 

DELIVERY

Goods will be delivered to the address suppled by You or your local pick-up point.
Goods will be dispatched on regular working days, Monday to Fridays.


Goods will be shipped within 1-5 working days, usually 1-3, from the day You place Your order. 
We ship using the Swedish Postal Service. www.postnord.se
or FedEx depending on destination.

 


You will get confirmation of the progress of your orderplacement, and when we have shipped your order
a second confirmation e-mail with your tracking number when the shipment has been made. 

 

PICK UP IN STORE

You can also if ordering from Sweden choose to pick up Your order the following day in the store at NK in Stockholm.
This option is of course free and no shipping or handling fee will be added to Your order.
Make sure to bring valid ID upon pick up.

See our Opening Hours under About us.

 

 

SHIPPING 

TO SWEDEN USUALLY WITHIN 2-5 WORKDAYS

EU USUALLY WITHIN 2-7 WORKDAYS

OUTSIDE THE EU USUALLY WITHIN 5-14 WORKDAYS

 (Times apply from date of shipping)

 

SHIPPING COSTS

95 SEK FLATRATE WITHIN SWEDEN
195 SEK FLATRATE WITHIN THE EU, NORWAY AND SWITZERLAND
395 SEK FLATRATE FOR REST OF THE WORLD.

(Please note that the delivery costs do not include any import costs that may be due when the package reaches You.)

 

  

RETURN POLICY

You may return or exchange your purchase within 14 days from delivery.
Please contact store before sending Your return to us.
Items must be in exactly same condition as when receiving it.
The products should not have been worn, used or washed.
Eventual packaging should be unbroken and all labels still in place.
Any return shipment must include original receipt / packing document.

Shipping costs will not be refunded. 
This applies to both the original shipping cost for your order and the return-shipping cost.
Any additional costs that follows returned goods we reserve the right to refund the transaction minus all costs incurred.
 

Shipment returned to us due to customs charges being higher than expected,
we reserve the right to refund the transaction minus all costs incurred.

Paul & friends will not compensate for returned packages lost in the return shipping.

In case You want to return, exchange or claim any items,
please contact us at orders@paul-friends.com and We will help You.

 



MISCELLANEOUS

Paul & friends reserve the right of errors caused by type faults or unintentional errors in the product information on our web pages.
We cannot guarantee our pictures to display colors with 100% accuracy.
We might change prices or product range at any time.

 

COOKIES


Cookies are used by the Paul & friends store to improve your experience when browsing and using the website.
Cookies identifies your computer and allows the site to remember your personal settings.
The Paul & friends Site might not function properly if cookies are disabled in your web browser.

 

SECURITY

Your security is important.
Your personal details will be handled confidentially on safe pages using encrypted transferring.
For payments We use 3D Secure Technique and usual bank security systems.

 

FORCE MAJEURE

If Paul & friends fails to comply with the agreement because of unusual adverse circumstances outside of its control
due to force majeure such as strikes, civil unrest, war or natural catastrophes such as earthquakes,
floods and other similar matters, then Paul and Friends can not be held responsible.

 

QUESTIONS

You are important to us. 
If You have any questions regarding the items sold, shipping or any other inquires
do not hesitate to contact us at orders@paul-friends.com and
We will help You.

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