The Paul & friends shop is operated by NK RETAIL AB / 559268-4103.
Company adress: Västra Trädgårdsgatan 8, Box 7152, 103 88,  Stockholm, Sweden
Terms and conditions apply to purchases made through the Paul & friends web store on


When using the Website or submitting information to us through or in connection with this Website, you signify your consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, you must not use this Website or submit information to us through or in connection with this Website.

We will use, store or otherwise process any personal information that relates to and identifies you, including but not limited to your name, postal address (only for billing and delivery), e-mail address, telephone number and any other information collected on placing an order.

We use a third party payment processor to handle this information securely.
None of your Credit/Debit card information is stored anywhere on this site.



We use the information you provide about yourself when placing an order for the processing of orders,
payments and to provide you with a personalised shopping experience.
We will also use your details to fulfill and deliver your orders. Your personal information may also be checked with credit agencies to prevent fraud and may be shared with other trading divisions.
Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body.

We use return email addresses to answer the email we receive.
Such addresses are not used for any other purpose and are not shared with outside parties.

We may also use information and statistics for the purposes of monitoring Website usage and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify you.



You can write to us at any time to obtain a copy of your information and to have any inaccuracies corrected.
Where appropriate, you may have your personal information erased, rectified, amended or completed.

We will require proof of your identity before providing you with details of any personal information we may hold about you.

You can also request that we erase any personal data we hold about you.
This does not include any data we are obliged to keep for administrative, legal, or security purposes.



Pieces of information transferred to your computer’s hard disk from a website are known as cookies.
They allow the Website to store information about your browsing patterns, making the Website more useful to you.
Many major sites use cookies: in fact, they are commonly used throughout the Internet to offer personalised services.
Most browsers are automatically set to accept cookies. Each time you use our Website, the cookie is accessed.

You may disable cookie support on your browser but be aware that by doing so,
you will lose certain features that require a cookie to work properly.

We use technologies, such as cookies, to customise content and advertising, to provide social media features and to analyse traffic to the site. We also share information about your use of our site with our trusted social media, advertising and analytics partners.
We are using the Facebook Pixel and Google Tag Manager and Google Analytics on this site for marketing purposes.



For users that register on our website (if any), we store the personal information they provide in their user profile.
All users can see, edit, or ask for removal of their personal information at any time.
Website administrators can also see and edit that information.

We retain inactive accounts, pending orders, failed orders, cancelled orders for 1 year.
After that any personal information will be deleted.



We never collect or maintain information at our website from those we actually know are under 16, and no part of our website is structured to specially attract anyone under 16.



NK, Hamngatan 18-20
Stockholm, Sweden


Phone: +46 8 762 83 30
Email: [email protected]
We operate our customer mail during store opening hours Monday-Friday.