SHIPPING AND DELIVERY

 

SHIPPING

Goods will be delivered to the address supplied by You or to your local pick-up point.
Goods will be dispatched on regular working days, Monday to Friday.

We ship using the Swedish Postal Service. www.postnord.se
or FedEx depending on destination and item purchased.

You will get a confirmation email of your order placement, and when we have shipped your order
a second confirmation e-mail with your tracking number when the shipment has been made.

 

COLLECT AT THE STORE

Due to Covid restrictions and not having too many customers in our physical store, the Collect at the Store option is not available during the first weeks of the sale!

If ordering from Sweden You can choose to collect Your order
the following day in the store at NK in Stockholm.

This option is free of charge and no shipping or handling fee will be added to Your order.
Make sure to bring your Valid ID  and Your order number upon pick up.

See our Opening Hours under About us.

 

DELIVERY

To SWEDEN usually within 2-5 workdays

To EU usually within 2-7 workdays

Outside THE EU usually within 5-14 workdays

(Shipments are made weekdays Mon-Fri.)

 

SHIPPING COSTS

80 SEK FLATRATE WITHIN SWEDEN.
195 SEK WITHIN THE EU AND SWITZERLAND.
295 SEK FOR THE REST OF THE WORLD.

(Please note that the delivery costs do not include any import costs that may be due when the package reaches You.)

 

CURRENCIES

You can view all prices in SEK (Swedish krona), EUR, or USD on the site.
Note that all final transactions will be made in SEK.
When you go to check out all prices will be converted to SEK for payment.
Paul & friends is not responsible for any exchange rates or fees banks may have when handling your transaction.

 

TAX-FREE & EU VAT

Customers outside of the European Union, are eligible to shop tax-free and will not be charged for any tax. (Normally 25% in Sweden).
This is to assist customers with any pending import duties that might accompany the shipment.

Note that we have no control over these charges, and unfortunately cannot help you with any questions about what these cost could be,
as customs policies and import duties vary from country to country.
If Shipments/purchases are returned to us due to customs charges being higher than expected,
we reserve the right to refund the transaction minus all costs incurred.

Customers within the EU will be charged their respective VAT on the purchase.
The price of each product is by default stated excluding shipping costs and including Swedish VAT 25%.
If You have created and logged in to Your Account prices will be shown with the correct VAT applying to Your EU country.

The final price when checking out will be altered to match the VAT applying to the respective country within the EU.

 

QUESTIONS

You are important to us.
If You have any questions regarding the items sold, shipping, or any other inquiries,
do not hesitate to contact us at orders@paul-friends.com and
We will help You.